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1. Record all internal and external communications performed using Microsoft Teams, including:
● Individual chats● Group chats● One-to-one calls● Group calls● Video meetings and video calls
2. Creating communication recording scripts
Record only the calls you need with the flexible filtering system.
3. Role-based security model
Allows you to flexibly configure access rights to records
4. Automatic user recognition
Executed by integration with Azure Active Directory
5. Data storage in the Azure cloud
● Extensive redundancy (including geographically dispersed redundancy)● Data encryption● PCI-DSS certification compliance
6. Analysis of records using cognitive services, which allows:
● Create a text version of the conversation● Analyze the emotional content of the conversation● Translate calls● Process the video and describe it in text● Automatically highlight keywords● Perform a full-text search on all indexed records
Recording Insights vs Teams default functions comparison
Enhanced record analysis capabilities through the use of state-of-the-art technology.
Recognition of 40 main languages and the ability to translate into 64.
The recording system was developed in close cooperation with Microsoft, which allowed to integrate into the product natively, without using any components from third parties. This has made installation and integration almost invisible and provides high reliability and control over all stored data.
The system is deployed on the basis of Microsoft Teams and in addition to the initial setup does not require attention from the IT department, thus saving them time and money.
Security and failover ready
All data is stored in the cloud, and additionally encrypted to ensure the most reliable storage. Also, thanks to the access control system and role model, you always control who and which records can be accessed.
Automatic data backup when writing and placing in one of the most modern cloud services allows you to minimize the risk of data loss.
We provide really good product and our customers love it.