Recordings systems

We record and analyze omnichannel communications

We offer you a modern platform for recording and reliable storage of audio, video and text communications, which solves the following tasks:

Quality control of sales and customer support departments

More detailed reporting on the work process of employees

Increasing the efficiency of service and sales procedures of contact centers

Collection of information in resolving conflicts with customers

Compliance regulation - preventive identification of problems in communications, potential elements of fraud, as well as prevention of situations that could lead to violations of legislation, regulations, destruction of reputation, fines, etc.

Mandatory preservation of conversation records in areas where required by the regulator

Reduce the cost of recording systems and save communications

Translating telephone conversations into text format for further in-depth analysis

Information protection and reliable storage of personal data

Expanding the functionality of existing traditional telephone systems (PBX) and IP telephony

Expansion of capabilities (work with call recordings, keyword recognition, analytics) to standard services for customers and partners in contact centers, telecom providers

Product functionality

1. EVOIPneo – main module

The main module of the system, which provides the main functions:● Multi-channel call recording with PBX● Recording Scenarios - recording settings for many parameters, including individual lines, numbers, time intervals, type of calls, etc. and recording by user action● Saving data in its own format and additionally encrypted● Flexible role model, with differentiated access rights to play recordings and other functions● Includes POWERplay Pro, Web, Instant tools - clients for playing calls, screen recordings and other recordings

2. SCREENrec

Software product for recording images from the screens of computer operators. Allows you to save all the actions of the operator and play the call in sync with the screen recording, for easy investigation of incidents, training or quality control. Also available is the SCREENrec Audio plugin, which allows you to additionally record audio from a computer. The SCREENrec scan plugin allows you to record video calls and webinars.

3. Chat recordings module

A tool that is a plugin to chat systems, and allows you to record the entire history of chat sessions, and do it selectively (using the rules of recording time or taking into account the participants of the chat).

4. INSIGHTneo

Analytics tool containing the following functions:● Record analytics - conversation transcription, keyword labeling, standards compliance monitoring, automatic violation notifications● Screen recording analytics - indexing of videos by programs used, analysis of user activity, comparison of actual time spent with the schedule or other employees● Reporting system - building a list of calls, with analysis and the ability to display data on KPI in the form of graphical widgets

5. Migration module

A module that allows you to quickly transfer data from existing obsolete recording systems.

Global Network of Technology Partner

With leading companies in their industries we develop and provide to our customer the most flexible and competitive solutions.

EVOIP neo

Installation on customer premises

All-in-one server solution

Flexible data storage options

One-time payment

neo cloud

SaaS solution

Public/hybrid cloud

Operation by vendor

Subscription based

neo CSSP

SaaS platform

Private cloud

Operation by partner (Leater-ICT)

Subscription based

Advantages of cloud solution

Versatility

You no longer need to purchase and maintain a recording system for each communication channel. A comprehensive neo solution is enough to provide all the necessary functionality for recording and storing communications.

Cost reduction

Due to the fact that the system is only one - significantly reduces operating costs and the number of staff required for maintenance and setup. And also time and expenses for training on work with system decrease.

Powerful audio analytics

Thanks to the analytics module, you not only save data, but also have the ability to process it automatically, improving the quality of some of the company's processes and reducing the workload of quality control specialists.

Modern video analytics

It is also possible to analyze the screen recording of employees and monitor their employment and efficiency. In particular, it can be especially useful for understanding the processes and performance of the contact center staff.

Power and efficiency

Thanks to the modern architecture and the use of the latest codecs for audio and video processing, the amount of data is much smaller than traditional recording systems.

Security

All data is stored in a special format, and additionally encrypted to ensure their maximum secure storage. Also, thanks to the access control system and role model, you always control who and which records can be accessed.

Stability

It is possible to configure a failover server with seamless integration and instant switching to a backup server, immediately after a system failure.

Integrations

Almost any PBX can be connected to the system using existing modules. APIs are available for data acquisition - interfaces for Java, C ++, COM objects, XML interface for record management, web services. And when installing or using it is possible to quickly transfer existing records from the old recording system.

ASC clients

We provide really good product and our customers love it.

Would you like to know more?

Or give us a call+380442062154 / +380672327881

neo recording solutions

We record and analyze omnichannel communications

Product modules

Global Network of Technology Partner

Solutions for all Deployment Models

Advantages of the system

Would you like to know more?