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1. EVOIPneo – main module
The main module of the system, which provides the main functions:● Multi-channel call recording with PBX● Recording Scenarios - recording settings for many parameters, including individual lines, numbers, time intervals, type of calls, etc. and recording by user action● Saving data in its own format and additionally encrypted● Flexible role model, with differentiated access rights to play recordings and other functions● Includes POWERplay Pro, Web, Instant tools - clients for playing calls, screen recordings and other recordings
Software product for recording images from the screens of computer operators. Allows you to save all the actions of the operator and play the call in sync with the screen recording, for easy investigation of incidents, training or quality control. Also available is the SCREENrec Audio plugin, which allows you to additionally record audio from a computer. The SCREENrec scan plugin allows you to record video calls and webinars.
3. Chat recordings module
A tool that is a plugin to chat systems, and allows you to record the entire history of chat sessions, and do it selectively (using the rules of recording time or taking into account the participants of the chat).
Analytics tool containing the following functions:● Record analytics - conversation transcription, keyword labeling, standards compliance monitoring, automatic violation notifications● Screen recording analytics - indexing of videos by programs used, analysis of user activity, comparison of actual time spent with the schedule or other employees● Reporting system - building a list of calls, with analysis and the ability to display data on KPI in the form of graphical widgets
5. Migration module
A module that allows you to quickly transfer data from existing obsolete recording systems.
Installation on customer premises
All-in-one server solution
Flexible data storage options
Operation by vendor
Operation by partner (Leater-ICT)
Advantages of cloud solution
You no longer need to purchase and maintain a recording system for each communication channel. A comprehensive neo solution is enough to provide all the necessary functionality for recording and storing communications.
Due to the fact that the system is only one - significantly reduces operating costs and the number of staff required for maintenance and setup. And also time and expenses for training on work with system decrease.
Powerful audio analytics
Thanks to the analytics module, you not only save data, but also have the ability to process it automatically, improving the quality of some of the company's processes and reducing the workload of quality control specialists.
Modern video analytics
It is also possible to analyze the screen recording of employees and monitor their employment and efficiency. In particular, it can be especially useful for understanding the processes and performance of the contact center staff.
Power and efficiency
Thanks to the modern architecture and the use of the latest codecs for audio and video processing, the amount of data is much smaller than traditional recording systems.
All data is stored in a special format, and additionally encrypted to ensure their maximum secure storage. Also, thanks to the access control system and role model, you always control who and which records can be accessed.
It is possible to configure a failover server with seamless integration and instant switching to a backup server, immediately after a system failure.
Almost any PBX can be connected to the system using existing modules. APIs are available for data acquisition - interfaces for Java, C ++, COM objects, XML interface for record management, web services. And when installing or using it is possible to quickly transfer existing records from the old recording system.
We provide really good product and our customers love it.